Kinetiq Form30-Day Money-Back Guarantee & Return Policy
30 Days Money-Back Guarantee
At Kinetiq Form, we offer a hassle-free 30-day return guarantee from parcel delivery for eligible items in resalable condition.
In accordance with statutory public health protections and consumer safety regulations, nutritional supplements and dietary capsules with broken, unsealed, or tampered hygiene seals cannot be returned once unsealed. Unopened items with intact factory tamper-evident seals remain 100% eligible for return.
1. Step-by-Step Return Process
- Notify our support desk at [email protected] with Your Order ID.
- Ensure the factory tamper-evident seal is intact. Pack the item securely.
- Ship the parcel to our returns facility: 71-75 Shelton Street, Covent Garden, WC2H 9JQ London, United Kingdom.
2. Refund Disbursement, Cards & Cash on Delivery (COD)
Upon arrival and inspection of sealed merchandise, refunds are processed within 1 to 3 business days:
- For credit/debit card transactions: The refund is credited back to the original card used.
- For Cash on Delivery (COD) orders: Refunds are disbursed via secure direct electronic bank wire transfer (CLABE / ACH / wire) to an account held in the customer's name.
3. Transit Damage Protocol
If your parcel arrives visibly damaged during transit, document the package with photos and notify our desk within 48 hours for immediate, no-cost replacement dispatch.
4. Zero Restocking Fees Guarantee
We never charge restocking fees or administrative surcharges ($0.00 Restocking Fee). You receive a 100% refund of the eligible product price.